1. The Proposal Stage

Positech believes understanding the job task is the first step in completing any successful project. This is done by utilizing members of the field sales team to gather the information needed to provide the correct solution to the company's material handling needs. These steps include:

  1. Visit the customer's facility, or correspond with customer to gain insight into their material handling problem and specialized tasks
  2. Once necessary information is gathered, an Application Data Sheet (ADS) is compiled and a budget quote is written if necessary.
  3. A firm proposal is written, containing a complete solutions kit which may include drawings and pictures of similar past solutions, components of the machine, and a drawing showing the overall equipment solution. The firm proposal also includes a description of the handling aid and end-effector details. A benefits and options section is included, along with firm pricing and an estimated lead-time.

2. The Approval Stage

  1. After acknowledging the purchase order, the production team meets to develop a project tracking calendar (PTC), which includes the project milestones. This is then sent to the customer to keep them up-to-date with the project; if there are any chances in the dates provided in the PTC, then the customer will be notified.
  2. A design review is also held during the approval stage with the engineers and design team.
  3. On custom solutions, the customer is provided with an approval package that contains a profile drawing, end-effector assembly drawing, and schematic. The customer is asked to review this documentation and confirm approval for Positech to begin fabrication.

3. The Testing Stage

Upon completion of fabrication, Positech offers a complete list of run-off services. These may include:

  • On-site run-off, digital video run-off, or picture run-off
  • Installation start-up services
  • Correct installation
  • Maintenance training
  • Controller training
  • Turn-key installation
  • Exit consultation
  • A one-on-one discussion concern the process from concept to solution. Positech always strives for continuous improvement and appreciates the feedback from customers; this is a great way to maintain our strengths and improve on our weaknesses.
  • Before shipping and after run-off testing, all machines undergo a final ISO audit check-off.

4. Continuing Sales and Service

Positech offers many different options in for the form of ongoing support during the life of your machine. This includes a standard warranty, on-site service, an emergency phone line monitored 24/7 for service inquiries, and the ability to provide retooling of end-effectors should your application change.